Order & Return Policy

 

Effective Date: 1/28/2025

For a printable version of the Order & Return Policy, please click here.

 

Eligibility for Return

Cancellation/Return Period: You may cancel or change the delivery address of your order up to 24 hours after you place your order. You may return your order within 7 days of receipt.

Condition: Items must be returned in their original condition, unworn, unwashed, with all tags and labels attached. Any items not meeting these requirements will be shipped back to the original address without a refund.

Packaging: All returns must be securely packed in the original packaging or similar sturdy box.

 

How to Return

Contact: Email order@colleenallen.com within 7 days of receipt to request a return with the details of your order and contact information.

Shipping: For standard returns within the US, we will email you a free return label. For customers outside of the US, you will need to cover the cost of shipping and we will provide you with detailed instructions.

 

Refund Process

Method of Refund: Refunds will be processed back to the original method of payment.

Processing Time: Once we receive your return and approve its condition, please allow up to 10 business days for the refund to be processed.

 

Return Exceptions

Returns may be rejected if the item(s) does not meet the return criteria (e.g. worn, washed, damaged, or missing tags). In such cases the item(s) will be returned to you at your expense.

 

Contact Us

If you have any questions, contact us at orders@colleenallen.com