1. PRE-ORDER: These are items in the Spring/Summer 2025 collection that are not currently in stock however they are available to order and will be delivered in early March 2025. Please make sure you have read and understood all the conditions written here before submitting your Orders.
The following conditions apply for pre-orders:
a) Availability:
Will be producing these items for you, in the size you require, payment will be taken in advance.
b) Delivery:
The items will then be processed for delivery once the pre-ordered product is ready to be shipped. You can see the estimated delivery date of the product within the product description on our Website. This date cannot be guaranteed due to potential manufacturing delays; however we do our best to estimate this date as accurately as possible.
You may cancel, change the delivery address of your order shipment up to 24 hours after you place your order.
c) Payment:
Payment is taken and processed at the time your order is placed.
d) Cancellations:
All orders and pre-orders are final, and orders can’t be cancelled 24 hours after the order/pre-order is placed. Please ensure when placing an order/ pre-order that you wish to purchase the item and that you are happy with terms and conditions. By placing a pre-order you are agreeing to these Pre-order Terms and Conditions. Our usual terms and conditions apply. Our shipping policies apply.
e) Return, Refund & Exchange:
All order/pre-order sales are final. Orders/ pre-orders cannot be cancelled, modified, returned, exchanged or refunded 24 hours after the order/pre-order are placed. Exchange for size or color may be permitted if stock is available. Exceptions may apply, please email via: orders@colleenallen.com for all the inquiries.